Overview

An Authorized Contact is an administrator with special account and system permissions (see the Account Access article). Authorized Contacts update users on outstanding support tickets, Resolver news, and Support Team communications to ensure oversight of support activities. 

While we do not have an upper limit for authorized contacts, Resolver reserves the right to restrict the number in accordance to our best practices.

Each Authorized Contact will receive:

• Resolver Support Ticket Portal access to view and update all of your company’s tickets.
• Software update notifications, as well as alerts for scheduled and unscheduled environmental maintenance.
• Notifications of outages and other unexpected events.
• Emergency after-hours support.

Each Authorized Contact will have the authority to:

• Grant Resolver personnel access to your company’s account.
• Validate Resolver personnel and give them access to make changes to your account configuration.