Overview

With a current subscription, customers receive assistance with the following:

• Software Problems:

  • Supported: Troubleshooting errors and unexpected behavior while using the Managed Compliance Application. Technical issues related to interoperability or compatibility between the software services and computer systems, devices, third-party software, or network or communication systems configured to Resolver specifications.

  • Not Supported: Troubleshooting errors, unexpected behavior, and technical issues solely with customer computer systems, servers, devices, or any 3rd party software. Support is also not provided for networks, communications, or devices not owned, controlled, or managed by Resolver to access the Managed Compliance Application or to recover lost data due to user error.

• Software Guidance:

  • Supported: Answering questions about how to use the software. The Support team may refer customers who require educational or services-based assistance that extend beyond basic how-to questions (including assistance to optimize design and enhance configuration as requirements evolve) to the Customer Success team. We offer a range of add-on service packages to help customers achieve maximum value from their Resolver solution.